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I am having the same issue. Are your computers on a network?
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After 90 minutes on hold, the 940 form should be available on January 9th.
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I am sure it is a complicated form. I was referring to the ridiculous amount of time on hold.
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I would like to know as well but I can't find any help on Inuit website and the wait time on call in more than an hour. Absolutely ridiculous!