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So I have the same problem. Can you provide me with number you call? I have call several times but is to the number ending on 1040.
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This client is the business owner I'm just trying to see where to apply what my client pay to the IRS
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That could be the reason when they change from tax preparer what IRS wants to do is check the identity to verify is them.
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Is this client a new client to your company?
