SOCIAL SECURITY WORKSHEET

[GG406]

Preparing a return for client and Proconnet is not calculating the social security taxable correctly. Off by 30K plus. Worksheet does not even appear with the return. Who do I talk top to get fixed?

[IRonMaN]

I haven't seen that problem pop up yet.  Is non-taxable interest involved on the return or is filing separately involved?

[GG406]

Neither. MFJ, 2 pensions, 2 social security and 1 regular saving interest. Very simple return.

[IRonMaN]

Is Social Security entered into the correct boxes?

[GG406]

Yes!! First thing I check. I've been doing taxes for 23 years

[GG406]

Total amount of SS is correct on line 6a. Line 5b is the correct amount of pensions. 

[IRonMaN]

If you are comfortable that all of your numbers are correct and the computation is wrong, you should contact support for the issue.

[GG406]

Thank you. That was on original question was how to contact support with this is. Is there a phone number or chat somewhere?

[IRonMaN]

Try this link:

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

[BobKamman]

What is the total SS income and the total pension income?  And what amount does the program say is taxable?  Maybe you have a glitch just in your system and others can tell you if theirs is working.