From the Commissioner’s written statement for the Ways and Means hearing last week:
. . .We attempted to mitigate these issues by starting the FY 2021 CSR hiring process earlier than normal with the anticipation that the high unemployment rate throughout the country might result in larger applicant pools in all locations. However, this was not the case. We set a CSR hiring goal for FY 2021 of 5,000 CSRs but have encountered significant challenges hiring during the pandemic, including low applicant pools in some locations, delays in fingerprinting, and delays in processing applicants. As such, the IRS has onboarded approximately 3,800 CSRs, our largest-ever hiring of phone assistors for the filing season, for a total of approximately 13,760 CSRs. . . . We also expect to hire an additional 1,000 CSRs with the funding provided in the American Rescue Plan for the third round of EIPs and the child tax credit changes to address potential call volume increases.
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I would apply .......................... but I just got that new gig lined up at Walmart and I don't want to let them down.
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