1 error but no error

[lucrecia]

why is proseries showing 1 error when theres actually no error? 

[dkh]

So when you click on the yellow triangle Error icon nothing comes up ?

Is it possibly because one of the forms in the return is not Final  ?

[lucrecia]

On the Federal Final Review just shows 1 error but the bottom error checker shows green. Maybe your right one of the forms are not final or maybe its just too early to efile..

[cinmon428]

I'm getting the same thing on my federal final review. I was going to ask about that as well. I am guessing that it means we can't efile yet but I'm not sure. Any other opinions?

[cinmon428]

Or, to ask it another way, is anybody showing zero errors on a federal return? 

[IRonMaN]

I prepared one this weekend and I just checked and it is still showing zero errors.

[cinmon428]

Iron Man, 

Are you using Professional? I just checked on Professional and it shows no errors for a simple return. But on Basic, the one error shows. Is anyone using Basic showing no errors?

[cinmon428]

I just spoke to someone at Proseries who told me "it should be fixed by sometime in February." 

[IRonMaN]

Yes, I am using Professional.

Since February has 29 days this year, that gives them an extra day to get the issue fixed. 😁

[cinmon428]

Hopefully, overriding will work. 

[IRonMaN]

If an error doesn't actually exist, you probably can transmit the returns by turning off error checking when you convert the file for e-filing.

[cinmon428]

Yes, I realize that. It's just the word "probably" that bothers me a lot. 

[IRonMaN]

Sometimes you have to run with scissors and give something a try ------------------ and you have to think positive.😬

[cinmon428]

I know all about thinking positive. I'm a retired psychologist. But I'm not going to be a captured rat in a maze. I'm going to scream about problems.

[IRonMaN]

Unfortunately, screaming doesn't do much good since Intuit support is pretty much deaf.

[cinmon428]

It works for me, especially when I get to bigger cheeses. 

[cinmon428 · Accepted solution]

Found the problem. Check the box showing your PTIN is verified correct. Zero errors now. The software doesn't lead you there. You have to find it. I like complicated puzzles. 

[lucrecia]

Thank you so much! I was going crazy over this. I appreciate your help.🙏

[cathymcbride]

Can you tell me where that box is located on the return?  Is it on the info wks?  I can't seem to find it.

[cathymcbride]

Found it.....on the firm/preparer info

[Val Gal]

Thanks a million! 

[lferonti]

Thanks for posting this.  I had updated and rebooted and still an error.  Thanks again proseries for wasting my time.

[Michael-WI]

THANK YOU!!!

[Judy A]

repair your updates in Tools Hub.....finally fixed mine and I was able to E-file 

[TrailRider1964]

I'm struggling.  Where do I find the check box to verify that my PTIN is correct?   I've been using ProSeries for seven years but this eludes me.

[IRonMaN]

It's in the Preparers information section of the software.  Find your PTIN and it is right next to that.

[cinmon428]

Tools, options, firm preparer info

[cinmon428]

OREGON IS WORKING NOW!

[Judy A]

Nope PTIN was just fine.  My problem like I said was the repair to my updates in the Tools Hub.