“There is no way to sugarcoat the year 2021 in tax administration: From the perspective of tens of millions of taxpayers, it was horrendous. … 2021 was the most challenging year ever for taxpayers.”
--Report to Congress by the National Taxpayer Advocate
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I would sugarcoat it by saying "it sucked"
agree "sucked" is too gentle a word. Worse, the clients seemed to think I was the problem.
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