Lacerte 2024 deleted my Firm in Jan 2025

[goaway123]

Hi All,

Does anyone know who I can talk to about the major mess Lacerte caused me in January of 2025, with the 2024 rollout? Lacerte deleted my entire Firm. I had to resubmit all the paperwork (that I had already provided in 2019) confirming I owned the business.

It took them 3 weeks to get me reinstated and up and running. I lost 3 weeks of work and I was stressed out all tax season wondering how this mess up was going to affect my clients. I have not hear from anyone since they got me up and running, and I do not know who to contact.

Much appreciated,

Linda N

[IRonMaN]

You can start at the top of heap if you like:

https://www.ceoemail.com/s.php?id=ceo-10876

[IntuitGabi]

Hi @goaway123 
We're taking a look at your case, thanks. 

[goaway123]

Thank you so much. 

I will email her.

Linda

[IRonMaN]

Him.

You can hold the e-mail for a bit to see what Gabi comes back with.

[goaway123]

Thank you,

I have email HIM, and he has already responded. I am working with another person now. I will keep you updated.

Linda

[IRonMaN]

Good luck!

[goaway123]

I have been contacted by 2 people at Lacerte. They are working on trying to find out what happened.

We shall see,

Linda

[TaxGuyBill]

I think these are your best contact links for the upcoming year: 

https://tax.thomsonreuters.com/en/products/ultratax-cs

https://www.wolterskluwer.com/en/solutions/cch-axcess

https://www.wolterskluwer.com/en/solutions/cch-prosystem-fx

😁