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CP 89 Notice for IRS Installment Agreement

wallacedk
Level 3

I have a client that received a CP 89 Notice for tax year 2020 showing the same negative beginning and ending balance for period 09/11/2023 to 11/09/2024.  The statement shows no activity.  My client paid the agreement in full in 2021.  How do we apply for a refund of the negative balance?

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