Oklahoma 538S Form does not carry the banking information to it from the Federal or State information worksheet

[lfallin]

This is and has always been a huge issue! We have to always manually enter the client's banking information for this form which is a sales tax recovery form for people of a certain income level.  Even when they are getting a refund and the banking information is listed on the Federal and State information worksheet, they will get a debit card for their full refund.  This is an issue because many clients don't want the debit card and the state charges them a monthly fee, a transaction fee and many do not know how to even work the card to register it when they get it.  This is extremely time consuming, especially when you are training someone and have to explain that it doesn't give you an error message, so they don't realize that it even needs to be done. It just really makes for a slow down and gives you a false sense of security when you know you did the return and think it is entered correctly, but then the client calls upset about this debit card they received.  I have had many get one several times before we realized what was happening in my new place of employment, and they did not even get their refund because they couldn't work the card.  I have dealt with this issue for 7 years with pro series between 3 offices I have been employed through.  Please fix this.

Thank You,

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