Dedicated support line

[ghaber]

I have been using the program since 1986, when it was owned by ChipSoft. As a professional who will be paying $7,000 next year, I want to finally put in writing what I have been saying over the phone for a long time: Get a dedicated phone line for professionals. I'd be happy to pay even more if I knew that every time I called I would get an experienced person who can answer my question without wasting a huge amount of time and, frequently, not being able to find an answer to my question.

[Taxes-by-Rocky]

Thank you for calling Intuit and thank you for being a high-valued customer.

I'll support the cause....but I don't see it happening any time soon.

[Just-Lisa-Now-]

a dedicated line for tax professionals...that would be ALL their customers, its professional software.

[BobKamman]

What he means, @Just-Lisa-Now-  , is that there should be a separate phone line for smart people like him, so that it's not tied up with stupid people like everyone else.  I wouldn't know, because I have not had to call support recently.  OK, there was one time last summer.  

[Just-Lisa-Now-]

I havent called in years either and then it was for something account related, not software or taxes.

[Taxes-by-Rocky]

Ok, I'll admit, it was a long tax season but this one I just had to post as its blaring through my phone at the moment.

Quickbooks Hold Music (2021) (HQ) - YouTube

https://www.youtube.com/watch?v=62FCeNFbTWY

[IRonMaN]

I keep on pushing for truth in advertising by suggesting more appropriate hold music:

AC/DC - Highway to Hell (Live At River Plate, December 2009) - YouTube

[Taxes-by-Rocky]

Somewhere I once read that "In A Gadda Da Vida" started out as "In the Garden of Eden" but the members of Iron Butterfly were so drunk on stage that that's just the way it sounded to the audience.

Lots of similarities here when it comes to customer service.

[MikeGCPA]

You are absolutely correct. Not only is it enough with the music but the time waste is epic. Some of the help desk people are absolutely wonderful but the majority are clueless. Whoever is writing the software obviously was never a serious tax preparer. How they dont reach out to the community to enlist our help to fix antiquated and outdated data entry methods just furthers my resolve to switch to UltraTax or anything else that wont waste time. Its a pity because this was the best software. I am preparing since 1982.

[Accountant-Man]

When I want experienced help with the software, I post HERE. I have never called Intuit.