Why is the adjustment amount zero for a code "B" adjustment on Schedule D?

[vaustincpa]

In 2023, the adjustment code "B" for ESPP adjustments showed an amount.  However, 2024 the code "B" adjustment is zero.  Rather, the software changed the Cost/Basis amount.  Thus, it does not match the 1099-B.  The support person refused to look at the screen for both years and was extremely unhelpful.  I believe the software should be updated, but I'm not sure what else to do.  Any suggestions?  I don't want to override, as I want to E-file.

[sjrcpa]

Aren't you supposed to enter the amount of the adjustment?

EDIT: Oh, I think you are saying you did but the software changed the basis and left the adjustment column blank.

[vaustincpa]

I entered the cost basis on the "Quick Entry" sheet of Form 8949,  double-clicked to enter all of the Employee Stock Purchase Plan information, double-checked the amount reported as wages on the W-2.  That amount was automatically entered in the adjustment column in 2023, for adjustment type "B".  However, this year, that amount was simply added to the cost basis I entered, rather than appearing in the adjustment column.  Thus, the 1099-B cost basis column and the tax return do not match.  It's frustrating.