Why do you reply to some of these posts?

[Frustrated-in-IL]

I am just wondering why you reply to some posts?  I read posts that are clearly from fellow professionals and I have no hesitation in responding if I believe I can help resolve their issue/add to the discussion.

However, I read many posts that are clearly from TurboTax users.  To my way of thinking, I don’t feel I should be spending $7000 annually for this program and then giving my knowledge away for free to someone who paid $50 for a program and is looking for free tax advice.

Am I wrong?

[George4Tacks]

You are correct and some of have this "canned" reply for those - 

Greetings New User - ,

You’ve come to an Intuit site supporting tax professionals, and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support of the not so professional .

Have a wonderful day!

[IRonMaN]

Unfortunately, the scary part is what you think is a DIYer really is someone charging folks for return preparation.

[Taxprohere]

or the Good Samaritan element knowing there may be an innocent taxpayer relying on the TT kitchen table preparer.