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verify pin not working

anniebear
Level 1

Proseries keeps asking me to verify my PTIN in preparer info. It is my PTIN. I have retyped it and still get the message. Can anyone help?

Thanks.

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1 Comment 1
Just-Lisa-Now-
Level 15
Level 15

Theres a checkbox in the Preparer Information 

Tools > Options > Firm Preparer Info > its a little box that says PTIN Verified Correct, Right next to your PTIN, it needs to be checks


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪