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- Updates keep removing our ERO information
Updates keep removing our ERO information
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jkfmsi
Level 3
02-15-2024
08:41 AM
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The last 2-3 updates keeps removing our ERO information under Options in the Tools menu. This causes us to get an error on our state returns saying that it cannot be e-filed. Once I put the information back in and save, the error goes away. We had another update yesterday which wiped it out again. Why is this happening?
2 Comments 2
IRonMaN
Level 15
02-15-2024
08:51 AM
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I haven't had the issue pop up -------- at least not yet. Have your tried running "repair updates"? If it continues, you might want to give support a call. On a positive note, if you have to have a glitch this isn't a bad one to have since it has an easy fix --------------------- but it doesn't make it any less irritating.
Slava Ukraini!
Intuit_Ramky
Employee
02-15-2024
09:40 PM
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Could you please send the logs by following below steps:
Go to => C:\ProWin23\32bit\logs\ zip entire folder to a file and send it to ProSeries_Engineering@intuit.com by mentioning subject as "Updates keep removing our ERO information"
