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unknown password for tax return

hsj2004
Level 1

How do I open a tax return that is password protected when I do not have the password?

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3 Comments 3
qbteachmt
Level 15

Where'd you get the file? What sort of file is this? Did you try the SSN, not formatted?

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Terry53029
Level 14
Level 14

Do you have the primary pass word ?

George4Tacks
Level 15

https://accountants.intuit.com/support/en-us/help-article/access-permissions/setting-primary-client-...

Follow these steps to remove a client-level password:

  1. Open ProSeries.
  2. Open the client file you would like to remove the password from.
  3. From the Tools menu, select Add/Change Client Password.
  4. Delete the *** values from both password fields.
  5. Click OK.
  6. From the File menu choose Save Client.

If you ever forget a client-level password, the primary password (or administrator user for Access Rights) can open the return.

 


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