So is it my understanding correct, that Proseries doesn't offer online chat anymore. I called and the wait time was 4 hours. I paid a lot of money for this program.

[sjrcpa · Accepted solution]

Try asking here. You are likely to get a good answer in less than 4 hours.

[accurategen]

Customer support has vanished from ProSeries. On hold for hours for a "i dont know" or post online for a maybe.

[abctax55]

@accurategen - there is no need to resurrect these old posts.  

[IRonMaN]

This is the "new and improved" support chat.  Please excuse our accents.

[abctax55]

And they didn't last year either.

Post here; lots of "support" from your peers on this forum that might just solve your problem.

[Ernie]

If you are not getting any help try e-mailing them at QBcares@intuit.com.

[Summer2014]

Not working

[abctax55]

It was a joke.  Dusty forgot to use the sarcasm font.