The Fed Information Worksheet does not fully display all parts: Part XI and Part XII do not display at all. I've tried rebooting and updating software/OS multiple times.

[bstrickland]

I'm running Proseries 2018 and the OS is Windows 10, 64-Bit.  Also, the QuickZoom buttons for Part XI & XII (at the top of the information worksheet) do not work.  Screen shot of the issue is attached.

[Just-Lisa-Now- · Accepted solution]

Weird.  Is it all clients or just certain ones?

[bstrickland]

It is all clients.  And the screenshot that was attached was taken from a completely new return/client.

[Just-Lisa-Now-]

Only on 1040 returns?    I wonder if uninstalling the 1040 and reinstalling it would make any difference.
@Matt105   @Ashley at Intuit (aka Henry Jr) who do we flag for weird stuff like this?

[bstrickland]

Yes, only on.  All partnership, c-corp, s-corp and fiduciary returns seem to be fine.

How do you go about uninstalling the 1040?  Will I lose any client data by doing so, or will I have to transfer all clients from 2017 again?

[Just-Lisa-Now-]

You wont lose client data, you may have to do a Homebase Database Maintenance once its reinstalled to pull the client files back into Homebase.  I uninstalled the partnership module last week, just reinstalled it yesterday and my clients were all still there.

For WIn10
Right click the Start button > Settings > Apps   scroll down the list to ProSeries 2018, click Uninstall    It will act like its going to uninstall the whole program, dont panic, it wont!   Another window opens with a list of modules to uninstall.  After you uninstall, open ProSeries back up, Update >Select New Products, make sure the 1040 box is checked and update.

I believe for Win7, its under Control Panel > Add/Remove Programs  Uninstall PS18

[Just-Lisa-Now-]

You will also need to update the Efile acknowledgments for returns that have already been efiled and accepted.

[bstrickland]

Just did as you suggested.  Uninstalled the 1040, reinstalled it, ran maintenance, and rebooted software and laptop. Restarted ProSeries and opened a return - the problem is still there.

[Just-Lisa-Now-]

Im sorry, it was worth a shot     I tagged a couple of moderators/employees above, hopefully someone responds with a better idea.  It may take reinstalling the entire program  UGH!   We don't have time for these kinds of things right now!:frowning:

[bstrickland]

No definitely not!!  I appreciate all the time you've put into helping me out, and I learned something new (that you can uninstall modules, rather than the whole program!)

[bstrickland]

Solved the issue (after uninstalling the entire program and reinstalling it didn't work) by changing the program properties:
1) right-click on desktop icon
2) Click on "Compatibility" tab
3) Click on "Change high DPI settings" button
4) Click checkbox next to "Override high DPI scaling behavior" and set "Scaling performed by" to SYSTEM

After I did that, it solved the issue.  Hopefully it doesn't return.

[Just-Lisa-Now-]

Wow!  Good job on trouble shooting and finding that!  Weird that it only affected that one area of the program, glad youre back to normal!

[stvsac]

I had the same problem with the 2020 software.  I followed the instructions and it worked. Thanks for posting.

[rrkaptivating]

Thanks for posting I have called the Proseries on this issue several times with no resolution.  I appreciate the hard work finding the solution.

[rrkaptivating]

Yes, I had the problem with both 2019 and 2020 after buying a new computer.  Thanks to Strickland I was able to getting both working properly.