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What email do you use?
If you are using a web email address, it will not work. It needs to be a desktop version such as Outlook.
I have that problem. I now have a Google workspace account (GSuite) with gmail and it cannot link to a web browser.
Same will happen when sending the client checklist.
I am going through google but my two employees are able to send. I'm the only one who can't. I just tried in the 2021 version and it's working but I can't send in prior versions. Maybe yours works now too??
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