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  • Created with Sketch. It is being reported that major internet and cell service providers Verizon, ATt&T, T-Mobile, as well as some smaller local providers are experiencing a massive outage across the United States. This will impact the ProSeries program in regards to customer receiving MFA codes, as well as messages indicating ProSeries is not connected to the Internet.
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    Rejected California Returns

    Hub
    Level 4

    I have a California return that has been rejected by California.  Have talked to ProSeries three times already and now have another call and awaiting a return.  The issue is with the following error message that they can't figure out.

    SCHCA/NR-064 Schedule CA

    The reject keeps stating that they apologize for the inconvenience and the product release scheduled for February 11th was supposed to fix.  Didn't happen.

    This return basically has normal items on the CA page, including SE tax adjustment, SE Health Insurance, SEP contribution, and an IRA that is disallowed by CA due to the Cares Act change by the feds.  The software shows it as "disallowed" which is right but nobody seems to be able to figure out the problem.  They say to file on paper!!!!  That's not for California for CPA's and not acceptable at all.

    Need a solution

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    5 Comments 5
    Just-Lisa-Now-
    Level 15
    Level 15
    Several people have had CA NR rejections due to the healthcare box not being marked (it doesnt flag that its necessary) but if you open the Healthcare Worksheet and check YES, that seems to fix it.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    Hub
    Level 4

    That is not the case.  The healthcare box has been checked yes all along.  Something else is wrong.  Just got off the phone with my 4th support person and we are again waiting to see if it comes back with a rejection again.

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    FMS1
    Level 1

    I am having the same issue.  Has anyone been able to fix this problems or get a solution from Proseries?

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    IntuitBrittneyS
    Intuit Alumni

    Hi @FMS1 we are aware of the issue and our developers are currently investigating. Here is the News & Updates post to follow as we find out more: "Federal Return Not Valid" rejection in ProSeries
    Thanks!

    -Brittney

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    Just-Lisa-Now-
    Level 15
    Level 15
    @FMS1 Youve added onto a post from over a year ago about CA healthcare....is that really what youre asking about?

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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