Refunds not happening

[carolalto]

I Efiled for a client 8 weeks ago.  He has direct deposit and two W2s.  That is it.

He has not received his refund although he received his state refund weeks ago.

When I go the IRS site and look for "where's my refund?" all it says is "Processing".

Every past year, there has never been an issue.

What next?

[BobKamman]

Every past year there may not have been an issue with identity theft.  it's like saying you drove down that street many times and there has never been a problem with a car pulling out in front of you and causing an accident until now.  

[Just-Lisa-Now-]

Literally millions of other taxpayers are in a similar predicament.

[dkh]

https://proconnect.intuit.com/community/tax-talk/discussion/what-can-i-advise-a-client-when-their-re...

Here's a discussion regarding same issue

[qbteachmt]

"all it says is "Processing".

Every past year, there has never been an issue.

What next?"

Tell the client it is Processing.