The First or Last Name is Missing 2024

[abctax55]

And, now resolved per an email two minutes ago...

[WTax]

How are you signed up for those emails from Intuit? It would be helpful if they emailed all users about system-wide issues so we're all aware.

[abctax55]

https://accountants.intuit.com/support/en-us/help-custom/L4h5FxeFA?src=MailChimp

You do have to sign up for the emails.  I 'think' it was something new this year...

And if they were to send them out to ALL users I'm sure there would be numerous complaints.

[JerryCO]

I am having this same issue on my Pro Series 2025.  

[Npruett]

This is the issue I am having I have been calling over and over since the 21st, they know the issue, they still have not fixed it and there no way to get ahold of one specific person to help, less than a week from having to have forms out and I have lost yet another entire day unable to log in, if you can help other people that quick why have i spent several hours on the phone with several different people and I can still not login after 5 days of lost time? 

[Kathi_at_Intuit]

Hi @JerryCO Welcome to the Community and thanks for posting! If you have not already we would reach out to ProSeries Support for assistance with this. 

[abctax55]

@Kathi_at_Intuit  "I have been calling over and over since the 21st"  

It appears he HAS been calling and getting zero help.  Can you escalate for him?

[JerryCO]

Hello Kathi

I have worked with product support numerous times to no avail.  I just noticed that under my billing and products, my last name is incorrect. I am not sure how it changed as it was fine last year.  Any idea if this could be causing the product to fail in the licensing step and any idea of how I can change that?

[Kathi_at_Intuit]

Hi @JerryCO Thanks for letting us know that it is spelled incorrectly. This could cause issues when trying to license the product. We would sign in to One Intuit Account Manager and then take a look at your profile to see if the spelling is correct there. 

[JerryCO]

Yes, everything is correct in my account.  However, on the product for some reason my last name is Carb? when it should be [Removed by Moderator]