return disappeared from client list

[gctaxprep96]

I just went to open a client's file and it was gone. I prepared and filed return through ProSeries.

[PATAX]

Look at the bottom of the list of clients in the home base view.... It may have been moved...

[IRonMaN]

Try opening your computer's file explorer and see if the client shows up in the ProSeries' client data file.

[Just-Lisa-Now-]

There have been reports of this happening, I had it happen to one file, just poof, gone, no explanation.  I would definitely try the 2 ideas mentioned above first, and check your backup source, hopefully its got a copy saved for you as well.

[Skylane]

If you accidentally deleted or changed the last name and saved the file, the client will show up somewhere else in home base. Try sorting home base by file name.