ProSeries won't update

[KTracey]

ProSeries 2022 will not update on my Windows 11 system.  Get an error message that my PC does not have an app that can open the 'res' link.  I need my system fully operational and able to be updated.  So far, support has not resolved this.

[ljr]

There are a lot of post about windows 11 and proseries issues. Did you try searching to see if someone already posted with an answer or work around? This is why I am holding on to windows 10 and not going to 11 until Proseries has the kinks worked out. 

[Terry53029]

Try running update from the windows menu

[IRonMaN]

We updated computers late last year that came with Windows 11.  I haven't had any issues with ProSeries ---------- sometimes you just have to grab those scissors and start running. ✂️

[Terry53029]

I also am using Windows 11 with no issues. You can also try repair updates from windows menu

[KTracey]

I have checked and rerun Windows update multiple times.  Have uninstalled and reinstalled ProSeries as well.  Have consulted with Microsoft, my computer manufacturer, and Geek Squad as well as ProSeries support many times.  The first three say it has to be a ProSeries problem because everything else on my system runs perfectly.  ProSeries support has finally sent the problem to the next tier of support (or so I'm told) but have not resolved the problem as yet.

[KTracey]

Have also tried repair updates too.  No luck.

[KTracey]

I have been searching for answers for a while now.  The only thing I've found related to a res link is years old information related to Internet Explorer which is no longer supported.

[IRonMaN]

You have much more patience than me.  To go through all of that and still not have it work, I would have pitched the computer through my office window.  I hope you find a solution soon.

[Jonesin1]

Type in Windows updates and check those..install those and any optional updates.

[PATAX]

I have Windows 11 too, and thank God no problems...years ago had software issues - one would blame the other - my hunch was it was an automatic windows update that caused issue, but not sure. Good Luck it is frustrating.

[Bob G]

Same problem here.  Intuit is not helpful but must help me to update the program

called an IT company. They researched & suggested that I delete everything from computer and reload all programs. However, they said there are no guarantees it won’t still be there

need it to help resolve this problem

[Bob G]

I called Intuit yesterday

no help yet

intuit must fix this problem

[Bob G]

Same here - can not update and can not repair or refresh updates

intuit needs to fix this bug

[Bob G]

Tried with Intuit rep.  No luck yet

[Bob G]

Intuit needs to resolve this problem but they are not very helpful so far

[Bob G]

this may be Intuit trying to push their hosting service.   Their ad follows this post

[Bob G]

HELP!  I have the same problem.

How did you fix the problem?

[Bob G]

hat was one of the first things - no luck

[KTracey]

I was finally able to resolve this problem with Microsoft.  I had to save/back up all of my files I wanted to keep first, and reinstall them and the software programs I use afterward, but the solution for me was a complete reinstall of Windows 11.

The process to get to the solution took weeks and multiple attempts with various repairs which did not solve the problem before getting to the solution.  Support personnel from Microsoft, Intuit, ProSeries, QuickBooks (I know, the last three are related but each has its own support team), and Dell ended up on first name basis with me and we could recognize each other's voices.

Hopefully this solution will be of use to others with the same issues without having to go through all of the frustrations and hours, days, weeks with Support that I had to.