Ok, I will express my dis-satisfaction and then be quiet. Every year (in December) for the last several years when I install my Intuit Proseries software the offer for 5 free eSignature envelopes shows up under my eSignature section. So when I installed my Tax Year 2022 Intuit ProSeries Basic software, like every year, the 5 free eSignatures were available. Now since 2022 tax returns can't be filed until the end of January the next year (2023) there was not a need to try these "free" eSignature envelopes until at lease the end of January 2023. However, after the Intuit virtual training session in December 2022, I was convinced that eSignatures would be beneficial to my business when I started filing 2022 tax returns in 2023. And since there was a special offered during that virtual session I decided to buy 10 eSignature envelopes right then which should have given me 15 (5 "free" and 10 purchased) to use when tax return filing was allowed in 2023. It seems that my mistake was to buy the 10 envelopes in 12/2022 instead of in 01/2023 because the 10 I purchased did not show up as available until 01/01/2023 and since I did not have any way to use the 5 "free" envelopes during 12/2022 they disappeared from my account on 01/01/2023. Support has said this is the way it works.... Sorry! Then to add insult to injury, on 01/18/2023 (yesterday) I get an email from Intuit saying that my Intuit Proseries account has 5 free eSignature that I can activate and use. Obviously that is not true or I would not be expressing my frustration today. Anyway, I said all of that to say that NO my issue did not get resolved and Intuit Support is not planning on resolving it. Now I have vented so I will be quiet. Be aware of "free" stuff.
