tscott
Level 3
02-08-2023
06:48 PM
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Proseries 2018 won't open. Support tried all available tools he had access to but finally said the program was too old and outside of their scope
Please help
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9 Comments 9
Lukepccpa
Level 3
02-08-2023
10:51 PM
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I had the same problem. Try going to ProSeries 2018 folder in your startup menu and run ProSeries Updates and ProSeries Refresh Updates in the ProSeries 2018 folder (I don't remember what order I did them in). That worked for me.
tscott
Level 3
02-09-2023
12:57 PM
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Thanks Luke, Unfortunately I tried that (not sure the same order) but it did not help
bevantaxservices
Level 3
11-30-2023
05:38 PM
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I know how to uninstall and reinstall a fresh copy of 2018. But what happens to the 2018 customer data on a reinstall? Is there a file I should copy and then do an import?
Jonesin1
Level 4
12-14-2023
05:54 PM
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Please follow these instructions to update. Within the software will not update it properly for this issue
16-22 need to be done before January