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Program crashes after you print a return

ron cephas
Level 1

Software crashes after you print a tax return.  Have to restart the software everytime

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3 Comments 3
BobKamman
Level 15

That just happened to me, and it didn't save the changes I made before trying to print.  But then the next return printed without problems.  

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Just-Lisa-Now-
Level 15
Level 15

Since this is happening over and over, I would suggest to close Proseries and run REPAIR UPDATES from the Windows programs menu   This is  screen shot for 2024 but 2025 has the same option

 

repairupdates.png

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Skylane
Level 12
Level 12

If you’re printing to a device try printing to file/pdf, then printing the pdf.  I’d definitely try @Just-Lisa-Now- suggestion 

If at first you don’t succeed…..find a workaround
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