My software won't run since Windows update on Monday, Jan. 24

[Jwarrencpa]

I cannot get my software to run since Monday.  Windows was installing updates in the background, but I still can't open ProSeries.

[Just-Lisa-Now-]

Im guessing youve done a hard reboot (powered off the computer) since the issue began.

What happens when you try to open ProSeries?

[Jwarrencpa]

Yes, I've rebooted multiple times today and yesterday.

Nothing happens when I try to run the software.  The cursor circles a few times then stops.  I have waited up to an hour.  Nothing.

[RUSS-KY-TAX]

Do you see anything related to proseries in TASK MANAGER?

[joshuabarksatlcs]

Reinstall?

[Jwarrencpa]

No, but I'll look.

[Jwarrencpa]

No, I haven't tried that.

[Jwarrencpa]

Will I lose all my progress on my files if I reinstall?

[Jwarrencpa]

Task manager says no programs are running

[Just-Lisa-Now-]

no, your Data files will be saved

.https://proconnect.intuit.com/community/multi-user-mode/help/uninstall-rename-and-reinstall-proserie...

There was another post about people running AVG Anti Virus, it was interfering with ProSeries....I'll have to go digging for it, do you know which anti virus youre running?

[abctax55]

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/avg-antivirus-users-ple...

[George4Tacks]

One more stir

https://proconnect.intuit.com/community/system-responses/help/fix-common-problems-and-errors-with-th...

[Jwarrencpa · Accepted solution]

I decided to run Windows File Maintenance before I reinstalled.  It took 6 hours!  But, it fixed whatever the problem was.  Thanks for your information.

[joshuabarksatlcs]

We all stay around trying to be helpful.  Especially @abctax55 .

Please pick the best response as the solution (even if it was your own) so that the community could go directly to the solution.  

[abctax55]

😚

[joshuabarksatlcs]

@IRonMaN told me you're already a club member and your membership fees are past due.

[abctax55]

CAGMC ???