Answered: Re: Esignature email to client screen-cannot click NEXT

NTHartley · ‎03-05-2021

Has anyone created a new template email for their clients using Esignature, and the NEXT button is light grey and cannot be selected to proceed forward?

timmurray · ‎03-05-2021

Yes! Just today. I re-entered the email address and all was good. It seams to be corrupting the email address.

Tim

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timmurray · ‎03-05-2021

Yes! Just today. I re-entered the email address and all was good. It seams to be corrupting the email address.

Tim

NTHartley · ‎03-07-2021

Thank you, Tim! That is also what we discovered.

timmurray · ‎03-21-2022

Just happened again. I've filed about 20 returns with no issues.

Typing the email in again fixed it.

Odd.

Tim

Esignature email to client screen-cannot click NEXT

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