E-filing error code F8962-070 IRS form 1095-A not received

[JWTinDC]

E-filing error code F8962-070 IRS form 1095-A not received by anyone included on the Federal return. ProSeries professional software says error can be resolved by adding an ACA Explanation so that the return can be e-filed. However, I keep getting the same error message. How can this error be resolved?

[sjrcpa]

Attach an explanation.

But first double check with client/have them check.

Usually someone got one.

[JWTinDC]

Client confirmed that no one received a form 1095-A. I checked the box on the form which added the ACH Explanation, then saved the file and resubmitted it at least 3 times. I'm getting the same error. I need help to resolve this error so I can refile the return.

[IntuitVanessa A]

Due to this being a IRS rejection with their system insisting that their is a 1095-A, an ACH explanation may not work.  The IRS automatic system is looking for form 8962 and without it, you may not be able to bypass this, meaning the return may have to be printed and mailed.

Although you have checked with the client, the IRS apparently still believes the client or one of their dependents should have a 1095-A. If one of their dependents was covered on another persons policy such as the other parents policy, this would trigger this issue. Places to double check are:

1. Healthcare.gov- if they do not have a Marketplace account, they can still call the Marketplace to verify that no coverage (along with the premium tax credit) was ever issued to any of the people on the return.  The Marketplace can help them get a voided 1095-A if they did not have coverage at all in 2025.
2. Check the IRS Wage and Transcript file to see if one is there.  This would show for the taxpayer and spouse, however, it may or may not show for any dependents listed on the return depending on who obtained coverage. 

[JWTinDC]

Hello Vanessa A, Thank you so much for your response. I tried adding the ACH explanation and form 8962 (Premium Tax Credit). but the return was still rejected. The client still insists that no one on the return received any ACH benefits or the form 1095-A in 2025. I guess the only alternative left is to manually file the return. Do you agree? If so, do you know the IRS mailing address for a Marlyand resident?

[sjrcpa]

"do you know the IRS mailing address for a Marlyand resident?"

It's in the 1040 instructions.

[IntuitDawnC]

You can check this link for IRS mailing addresses.      And you may want to review the full instructions for Resolving the F8962 reject, here.   

[IntuitCesarJ]

If you aren't enclosing a payment:

Internal Revenue Service
Kansas City, MO 64999-0002

If you are enclosing a payment:

Internal Revenue Service
P.O. Box 931000
Louisville, KY 40293-1000

@JWTinDC 

[nmac_87]

I am having the same issue and the dependent did not fill out for marketplace insurance but someone in another state did in the dependents name. The dependent called marketplace and got this information and ask them to send a copy so now I have the copy but it is marked VOID. So how do i fix this and e-file the return? Thanks

[IntuitCesarJ]

If your client was told they will be receiving a corrected 1095-A, wait until they receive the corrected form before trying to e-file again. You can't use a voided Form 1095-A to e-file a return. 

If the rejection keeps happening and your client isn't expecting a corrected 1095-A form, you'll just need to file the return by mail.

@nmac_87 

[IntuitVanessa A]

Since you have a voided 1095-A, you will not need to file a form 8962.  When the Marketplace voids the 1095-A, they do notify the IRS.  However, it may not happen instantly.  

So your options are:

1. Try to e-file now and see if it is successful.  If so, then you are good to go.
2. If not, then you can either wait for a while and resubmit OR you can print and mail the return. 

The success of the e-file will come down to when the Marketplace updates the IRS and then the IRS system updates. 

  @nmac_87 

It is possible that your client had coverage that began but then voided or cancelled.  Regardless, if the IRS believes there is a 1095-A and you do not have one to attach,  then yes, the only option is to print and mail the return with an attached statement as you will not be able to e-file.  

@JWTinDC