Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

E-filed return but IRS doesn't have it

dcrobb
Level 1

I filed a return for a client on 2/26/21 however she still does not have her refund.  When checking with IRS they say it is lost.  Pro Series will not let me re-file so what do I do now?

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

3 Comments 3
garman22
Level 13
Level 13

They might be forced to file paper. 

0 Cheers
sjrcpa
Level 15

"When checking with IRS they say it is lost."  Is "they" some random person on the phone?

When did you call? Do you have proof of efiling and acceptance from the software?

What do you think might happen if you call again?

The more I know, the more I don't know.
Just-Lisa-Now-
Level 15
Level 15
^^^this^^^

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers