Downloaded the software and getting error message

[dominique0926]

Hello,

Is there anyone that can help me?  I downloaded the Proseries 2019 software and I cannot get into it.  I keep getting a error message stating a firm administrator needs to grant me access.  This is kind of disappointing and frustrating I've waited over the phone on hold of 30 minutes to tell me I have to call back tomorrow.  Can anyone help?

[Ephesians3-14]

This is a network version, yes?

[dominique0926]

It's basically my own computer/laptop

[abctax55]

Maybe something in here will help...

https://proconnect.intuit.com/community/help-articles/help/manage-users-for-proseries/00/4963

[Ephesians3-14]

Basic or Professional product?

[Just-Lisa-Now-]

Ive seen others report the same thing even on a Stand Alone system, but I dont know the answer.

I think its something in your Intuit Account that isnt set right.  When I log in here   https://www.intuit.com/sign-in/   under Manage Users,  see this the screen below, but someone else with this same issue as you, said that there is nothing listed under Software Access, its just blank.  So I think that's where the issue lies, I just have no clue how to fix it

[dominique0926]

Professional

[dominique0926]

Thanks!  I've downloaded Microsoft Edge and still having the same issue.  Were customer service able to fix it?

[Camp1040]

I had that happen a few years ago. My fix was to right click on the program file and select run as administrator. 

[jo1]

I'm having similar issues.  Both Proseries and DMS.  I've been going to the programs and uninstalling the product, restarting my computer, then installing again.  that seems to fix it sometimes.

[enemsadze]

Same problem ! I have tried everything restarting,  updating , clearing cache, right click on software and "use as administrator".... nothing worked. I don't know what should  do I am on hold for customer service for more than an hour and seems like no one will pick up. Horrible service !!!!!!

[jamescpa1]

ve tried that with the '22 version of Proseries Pro standalone and will not work, just makes you log in again and you get the same error message. Honest to God I hate these people, totally convinced the programmers do this s**t on purpose.