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Downloaded the software and getting error message

dominique0926
Level 2

Hello,

Is there anyone that can help me?  I downloaded the Proseries 2019 software and I cannot get into it.  I keep getting a error message stating a firm administrator needs to grant me access.  This is kind of disappointing and frustrating I've waited over the phone on hold of 30 minutes to tell me I have to call back tomorrow.  Can anyone help?

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11 Comments 11
Ephesians3-14
Level 8

This is a network version, yes?

dominique0926
Level 2

It's basically my own computer/laptop

abctax55
Level 15

Maybe something in here will help...

https://proconnect.intuit.com/community/help-articles/help/manage-users-for-proseries/00/4963

 

HumanKind... Be Both
Ephesians3-14
Level 8

Basic or Professional product?

Just-Lisa-Now-
Level 15
Level 15

Ive seen others report the same thing even on a Stand Alone system, but I dont know the answer.

I think its something in your Intuit Account that isnt set right.  When I log in here   https://www.intuit.com/sign-in/   under Manage Users,  see this the screen below, but someone else with this same issue as you, said that there is nothing listed under Software Access, its just blank.  So I think that's where the issue lies, I just have no clue how to fix it

administrator.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
dominique0926
Level 2

Professional

dominique0926
Level 2

Thanks!  I've downloaded Microsoft Edge and still having the same issue.  Were customer service able to fix it?

 

Camp1040
Level 11

I had that happen a few years ago. My fix was to right click on the program file and select run as administrator. 

jo1
Level 4

I'm having similar issues.  Both Proseries and DMS.  I've been going to the programs and uninstalling the product, restarting my computer, then installing again.  that seems to fix it sometimes.

enemsadze
Level 2

Same problem ! I have tried everything restarting,  updating , clearing cache, right click on software and "use as administrator".... nothing worked. I don't know what should  do I am on hold for customer service for more than an hour and seems like no one will pick up. Horrible service !!!!!!

jamescpa1
Level 1

ve tried that with the '22 version of Proseries Pro standalone and will not work, just makes you log in again and you get the same error message. Honest to God I hate these people, totally convinced the programmers do this s**t on purpose.