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Hello,
Is there anyone that can help me? I downloaded the Proseries 2019 software and I cannot get into it. I keep getting a error message stating a firm administrator needs to grant me access. This is kind of disappointing and frustrating I've waited over the phone on hold of 30 minutes to tell me I have to call back tomorrow. Can anyone help?
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This is a network version, yes?
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It's basically my own computer/laptop
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Maybe something in here will help...
https://proconnect.intuit.com/community/help-articles/help/manage-users-for-proseries/00/4963
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Basic or Professional product?
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Ive seen others report the same thing even on a Stand Alone system, but I dont know the answer.
I think its something in your Intuit Account that isnt set right. When I log in here https://www.intuit.com/sign-in/ under Manage Users, see this the screen below, but someone else with this same issue as you, said that there is nothing listed under Software Access, its just blank. So I think that's where the issue lies, I just have no clue how to fix it
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Professional
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Thanks! I've downloaded Microsoft Edge and still having the same issue. Were customer service able to fix it?
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I had that happen a few years ago. My fix was to right click on the program file and select run as administrator.
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I'm having similar issues. Both Proseries and DMS. I've been going to the programs and uninstalling the product, restarting my computer, then installing again. that seems to fix it sometimes.
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Same problem ! I have tried everything restarting, updating , clearing cache, right click on software and "use as administrator".... nothing worked. I don't know what should do I am on hold for customer service for more than an hour and seems like no one will pick up. Horrible service !!!!!!
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ve tried that with the '22 version of Proseries Pro standalone and will not work, just makes you log in again and you get the same error message. Honest to God I hate these people, totally convinced the programmers do this s**t on purpose.