Do you have to call Proseries to download the prior years software?
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When you log into your Intuit Online account, do you see any prior years available for Download? If not, you'll need to call support to ask about your options.
https://www.intuit.com/sign-in/
When I switched to my new computer, I had to go online and download the software for each year. Some years had problems, so I had to go support. They were very helpful and helping me to overcome the issues. Most of the problems were in the older years that I was trying to download as I recall, the more recent years went very smoothly.
what is support Phone Number
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