In years past you only had to use one (1) of your eSignature licenses for all forms that were in an envelope. I just send my first eSignature request for my Electronic Filing Authorization forms (Federal and State forms). The taxpayer and the spouse have to sign both forms. When I checked the dashboard it said that had used two (2) of my eSignature licenses for this one request. Did this change from last year or have I missed something?
Any feedback would be appreciated.
I just noticed that mysteriously my number of purchased eSignature licenses increased from 50 to 51 which co-incidentally now shows that I have 49 available instead of 48. So even though this change adjusted my license count to compensate for 2 eSignature licenses being used for a single eSignature envelope, has this problem been fixed or will 2 licenses be subtracted from my total when I use eSignatures for my next tax client? I hope that someone will respond to assure me that the issue has been resolved. Otherwise, I will just wait until my next client is ready to file their taxes and respond accordingly. Thanks.
The issue is not resolved. I am waiting on a response from Intuit.
Ok, I just requested an eSignature for my 2nd client this year. Again two (2) eSignature licenses were subtracted from my inventory for a single envelope. I would love to know if anyone else is experiencing this or if I am just not doing something right. Thanks.
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