Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Quick Collect not working!!!!

Jtax LLC
Level 3

Quick Collect was working the other day and now it won't populate or do anything.  Does anyone know what's going on?  I've tried updating through the "Tools Repairs Update" option.  It will work if the client had it in 2020 but it won't populate for new Quick Collect clients.

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

1 Comment 1
Matt C
Employee
Employee

Hi @Jtax LLC , if you go to Tools > Options > Enrollment Options and hit Refresh, do you get the approved status? It should also select Quick Collect in the dropdown.

2022-01-26_11-05-09.png

 

After that, does the Quick Collect form populate if you check the box to select Pay by Refund and then QuickZoom to the TPG Quick Collect worksheet?

2022-01-26_11-24-03.png