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proseries electronic filing passwords cannot be removed

MDAROSA1
Level 3

How do you remove the password from the Tools, options, password section.

Proseries sure do not know how to remove.

 

I have Proseries 2024 on Rightworks platform.

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2 Comments 2
Terry53029
Level 15
Level 15

go to password in option and just make sure everything is blank. There is also a section for user access under tools when in home base click on tools, manage users, enable/disable access rights feature

MDAROSA1
Level 3

Of course they tried what you mentioned. Nothing worked. The password could not be removed.

They escalated to the next level. Whatever that may be.

Still waiting for a call back on it.

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