Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Created with Sketch. It is being reported that major internet and cell service providers Verizon, ATt&T, T-Mobile, as well as some smaller local providers are experiencing a massive outage across the United States. This will impact the ProSeries program in regards to customer receiving MFA codes, as well as messages indicating ProSeries is not connected to the Internet.
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Proseries: Crash Report - Still an issue!

    MrMojo
    Level 3

    Spoke with Tech support and told to post any and all suggestions to Intuit programmers who supposedly visit this site.

    Intuit Proseries 2019+2020 has been crashing upon sign-in, esp. since last Dec.

    Was contacted by Intuit to participate in a program where programmers or whoever would login in remotely and watch the work done and even received a confirmation email about it.

    Unfortunately, NOTHING was done as the popup which keeps popping up every so often.

    Anyone having similar issues?

    Programmers.. please fix it!!

    Screen Shot 02-26-21 at 02.27 PM.JPG

     

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    4 Comments 4
    Andrei
    Employee
    Employee

    Hi - really sorry you're experiencing this.

    Next time you encounter this crash, could you type "MrMojo" into the details section of the crash dialog and reply here when you do.

    That'll help me identify it on the backend.

     

     

    chetan
    Level 1

    Our users are seeing frequent crashes as well, seems to have increased in the last few days. All updates are applied. Seems to be a problem every year, doesn't improve.

    0 Cheers
    Jill1891
    Level 3

    I saw an article that Intuit thinks this issue is resolved. My Proseries just randomly crashed AGAIN. 3/27/21 5:17 PM Arizona time - sorry guys - you still have bugs.

     

    0 Cheers
    CPS
    Level 1

    I am having the same issue with Pro series 2019    The program is crashing upon sign in 

    0 Cheers