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ProSeries 20231
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jwesley0213
Level 1
05-24-2025
03:35 PM
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I'm trying to print a copy a return for 2021. The system is asking me to pay, saying I don't have any remaining return in my bundle. I'm not sure why. I have the Professional version. I've read other troubleshooting suggestions, including, uninstalling and reinstalling (I've done that twice). I've gone to Tools-License Product and its clearly showing I have the license. Still asking me to pay per return. I have not issues with my 2020, 2022-2024 products.
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Just-Lisa-Now-
Level 15
05-25-2025
01:42 PM
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If going to Tools> License Product doesn't work, sadly you'll have to call support.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
