Proseries 2023 & 2024 down?

[purpleantsantsllc]

Hi,

Since yesterday, I got this error message for my proseries 2023 and 2024.
When I open the app, it prompt immediately.

Prompt message:
"This action can't be completed because the underlying service is taking longer to respond. Please retry after some time. If the problem presists, reach out to our customer support."

When will this be fixed?

[IRonMaN]

Have you tried rebooting your computer?

[Just-Lisa-Now- · Accepted solution]

I have this happen often when I have other programs running at the same time, especially my cloud backup, sometimes nothing is running and it still happens.

I generally just walk away for a few minutes and it resolves itself, if its been awhile since youve restarted your computer, that might help as well.

And Ive found that it happens more often as HB becomes filled up, so I only transfer in my clients when I start working on the return, not all at once, keeps HB uncluttered.

[purpleantsantsllc]

i did, but it doesn't help

[abctax55]

".....reach out to our customer support."

Sounds like you should do as they suggest.

[AnhNgoc]

That error happened with me on window 11 and on network computer only. Please try go to Control Panel>>Uninstall a program and uninstall "Microsoft OneDrive". It worked perfect with me in both of my network computer that run the Pro Series.

Hope it help!

Trung Nguyen