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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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Katie C
Level 2
01-24-2021
11:36 AM
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Database unavailable error. Program will not open at all
It isn't very useful there is ZERO support from intuit on the weekends.
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Orlando
Intuit Alumni
01-24-2021
12:35 PM
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I'm sorry for the issue and frustration. The care organization is open sometimes on weekend days, like yesterday, but aren't open today. So.. let me see if I can diagnose the issue.
Can you..
- Open File Explorer
- Navigate to your installation directory (probably C:\ProWin20)
- Navigate into 32bit\logs directory
- Email the proseries.txt file to proseries_engineering@intuit.com as well as an exact description of the error message you are getting (or better yet, a screenshot)
