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tessie
Level 1
01-03-2021
02:30 PM
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When I downloaded updates to 2020 today for the first time....my virus program blocked a file and now the shortcut to get into the program....I get a message that it is changed and cannot be accessed. Is anyone else having update problems?
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MariaR
Level 3
01-03-2021
10:56 PM
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No issues on my end but I have always added the necessary files to the exclusions list on any anti-virus and firewall.
Not sure if the message you received means the actual program file is now corrupt, moved, deleted or quarantined. If you don't see the file still in the directory, I would reinstall the software and then before loading/running it, follow these steps first to add the files to an exclusion list:
Hope this helps!
tessie
Level 1
01-04-2021
03:09 PM
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thank you. I am going to try that. Sounds like a solution.
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