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Problem with direct deposit for customers

Level 1

Why am I receiving an error when I check for Direct Deposit box. It reads Direct Deposit Box may not be checked this ERO is not enrolled to provide direct deposit disbursement. On Refund Advantage Application Worksheet. I am a active ERO

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2 Comments 2
Level 15

Did you apply for Refund Advantage?

That is separate from being an ERO.

Level 1

Yes I did have already call Refund Advange and they told me I was enrolled and approve as a ERO. They said it was something wrong with my Intuit software.


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