Printing

[caroljo]

I cannot print a 2018 tax return.  It says it has been sent to printer but nothing happens.  This is so frustrating.  I have been using ProSeries for many years but this is becoming impossible.  

[Just-Lisa-Now-]

Have you restarted the computer since the issue began?    

[caroljo]

No, but I will try.  I was able to print a 2019 return, but not the 2018.  I will try right now. 

[abctax55]

Did you recently install a Window 10 update? 

That has messed with my drivers - which really *isn't* Intuit's/ProSeries fault.

[caroljo]

I tried shutting down.  Still did not work.  

[caroljo]

I probably did install a windows 10 update...not sure but I have everything updated automatically.  What did you do about it?

[Just-Lisa-Now-]

And youre sure its not printing to PDF by mistake? (Ive done this many times)

At the top of the Print window its set for Printer, not File (PDF)?

[caroljo]

No, I checked that.  I tried to print to PDF last week but I was not able to e-mail it to them.  It came up in my Documents  but would not e-mail. That is why I am having to print them a return for them to pick up.  I feel like a fool.   So now while I am trying to print, I even unchecked the PDF and the DMS.  (I don't even know what DMS is).  I am really frustrated.

[caroljo]

Also, this client is not the only one who I can't print.  I tried others.  I can print 2019 just fine.  It is only the 2018.  

[TaxGuyBill]

As a work-around, can you print to PDF, then open to the PDF and print the PDF?