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Printing Error on Returns
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pnwcpa
Level 1
02-15-2021
01:14 PM
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After the update Friday to ProSeries, all my tax forms print with just symbols. The numbers on a form will fill in but the form itself will just print as random symbols. I've restarted the computer and the printer and it still doing it. This only happens on tax forms out of ProSeries, if I print the letter to go with a return, the letter prints normally. If I print the return to a PDF, the PDF is normal. I can also print the return from the PDF with no problems. The only time this issue occurs is the form when printed to a physical printer.
Any recommendations or solutions would help.
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1 Comment 1
IRonMaN
Level 15
02-15-2021
01:26 PM
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I've been dealing with that issue related to Minnesota business returns since day one. I was told not to not expect a fix for my issue in the near future so I am having to go the pdf route too. Try running an update for your printer to see if that helps. If you have one, it might not hurt to try printing to a different printer.
Slava Ukraini!
