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Password protected E-filing

Cathy4
Level 1

Is anyone having issues e-filing a password protected return in TY 2022.  When I select e-file it doesn't ask me to type in the password then immediately rejects the return saying the password needs to match. I contacted Proseries who told me to reinstall the program. I have 1 admin & 5 workstations they are saying i need to reinstall to fix this, which I don't believe to be true.  I do not have the option to remove the password either. It's very odd since installing the 2022 options have become not available. 

 

 

 

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1 Comment 1
Skylane
Level 11
Level 11

Doesn’t make a lot of sense… try filing from inside the return?  

If at first you don’t succeed…..find a workaround
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