Password needed to print pdf emailed tax returns?

[BKirschbaum3]

Several clients were emailed pdf copies of tax returns with the Intuit password.  They were able to open the tax returns.  However, they were requested to enter a password to unlock printing.  They entered the Intuit password and it does not work.

They received a message "without the proper password you do not have permission to print this document.

Anyone else having this issue and is there any easy fix?

[GodFather]

I use Link portal so I can't say I have the issue you mentioned.  Not sure if you mailed a significant number but maybe you can protect using Adobe (or some other pdf program) and provide that to them instead.  Good luck. 

[lbones]

Having the same issue.  I encrypted using Adobe Pro and resent and they had no problem.

[Accountant-Man]

PS has a default for tax file passwords, even if you didn't set up one. I don't remember what it is, like SSN, city, and potentially the ZIP code if the primary address contains one. 

Without spaces or punctuation of any kind.

[lbones]

That is how I sent my Authorization form to the client.  They were able to open the PDF but, when they went to print the form to put a "wet" signature on it, it asked for a password again.  The client tried to input the the same password in again and it would not take.  I ended up sending it to them via Adobe Pro.

This has not happened with all of my clients but enough to be an issue for me.