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Paid Preparer Information Error

joanellens87
Level 1

 I keep getting return error messages that my Paid Preparer Information needs to be entered for Electronic Filing. When I try to fix this, it says I need to verify my renewal status of my 2022 ProSeries. I have done this, but it still gives me this message. What gives????

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2 Comments 2
Skylane
Level 11
Level 11

You can either wait for a bunch of suggestions here or call tech support in AM. They have the tools to resolve your issue. Id vote for a good nights sleep or move on  to work on other returns 

it likely an easy fix.

If at first you don’t succeed…..find a workaround
IRonMaN
Level 15

Wild guesses:

click tools, license software 

under preparer information click the little box “verify PTIN”

you fed gremlins after midnight 


Slava Ukraini!