Is the Electronic Funds Withdrawal of Estimated Tax Selected within the review function giving incorrect information?

[terrycpa]

Tax return review states:
You have chosen to have the following installment(s) of your client's estimated taxes for tax year 2021 paid by electronic funds withdrawal:
Installment 1 of 0.00 due 05/17/2021
Installment 2 of $$ (installment 1 and 2 amounts added together) due 06/15/2021
Installment 3 ...

Installment 1 due date is 04/15/2021 and the amount in the return is NOT zero.

Can @ProSeries confirm the review information the program is giving is indeed wrong?  It appears to be doing the same as for tax year 2019, which does not apply to tax year 2020.

[Just-Lisa-Now-]

the diagnostics review has some bad dates in it.

[terrycpa]

Would be nice if we had a way to report possible programming issues to @ProSeries.   

[TxLaine]

So, is it for sure that the Diagnostics are wrong, and that Q1 and Q2 will go through as they should? Has this been confirmed by ProSeries?

When I called last week about it, the agent was not able to confirm for me that the payments would go through as scheduled.

[Just-Lisa-Now-]

the screen shows the correct dates, the letter shows the correct dates

[Just-Lisa-Now-]

You could call the EFT phone number and verify the scheduled payment, give it a few days after filing for it to get updated in the system.

[terrycpa]

But shouldn't @ProSeries issue an alert that the letters are correct, or is it the diagnostic review is correct??  It shouldn't be a file it and let's see what happens situation.

[terrycpa]

ProSeries just issued an alert that Q1 estimates were not withdrawn as scheduled in the program.  How does this even happen?  Program users alerted ProSeries of a potential problem.  Why was this ignored?

ProSeries alert says WE have to fix the problem.  

And this on the same day you send out 2021 renewal notices.

[TxLaine]

Couldn't have said it better myself! I am seriously considering changing software providers after this season with ProSeries. I called them at least three times about this issue over the last several weeks.

[terrycpa]

They definitely need better communications with their PAYING customers.   ProSeries should be actively monitoring this forum and providing feedback.  Especially with software/technical issues.  Saying the only option is to call, and oh, after holding for 90 minutes we will hang up on you, is not acceptable.