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INTUIT EMPLOYEES PLEASE READ - Tried to transfer client from 2021 to 2022 - get "unknown error occurred while attempting to transfer [120]"

caj111
Level 4

This reaches new levels of obnoxiousness from this program.  I tried to transfer a single client file from 2021 to 2022 and I get the message "unknown error occurred while attempting to transfer [120]".  I went to the 2021 version of ProSeries and it says the client file (the return was filed some time ago) is damaged and can't be read.  I did some searching around in the forums and discovered there is a ProSeries repair tool to fix the latter problem, so I followed the link and tried to download it and I get the message "download failed - insufficient permissions".  What gives here? I feel like I spend too much time fixing these little problems I didn't cause.   Somebody from Intuit PLEASE ADVISE as to what to do! I don't have time for all this!

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1 Comment 1
IntuitGabi
Community Manager
Community Manager

Were you able to contact support about these errors? That will be the best way to get the assistance you need. Let us know by responding to this thread.