I was overcharge for my 2021 software and I can't reach anyone in billing to help fix the problem.

[Frank Broadway]

I did the early renewal earlier in the year based on a quote I received in the mail from Intuit and chose the deferral option. I have done this same process for several years now. After my software was ready to download, I received an emailed invoice overcharging my renewal quote by more than $2,300.00. I called customer support, and the representative I spoke to did not have any ability to resolve my problem. The rep contacted the billing department, but I was not allowed to talk to the person she was speaking with directly. I told the representative I wanted to cancel the deferral and not use Proseries if they could not correct the billing issue. She said she could only request a callback, and maybe someone would call me back tomorrow.

I'm done using Intuit products unless I can get this fixed in a reasonable timeframe. If you can't trust Intuit's billing, it's too risky to purchase their software.

What else can I do to reach someone that can help me?

[IRonMaN]

@IntuitGabi 

Can you help make an unhappy user happy again?

[TaxGuyBill]

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@Frank Broadway wrote:

I'm done using Intuit products unless I can get this fixed in a reasonable timeframe. If you can't trust Intuit's billing, it's too risky to purchase their software.

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Based on that statement ...

Many people like Drake.  It is lower cost, but is more 'clunky', slightly less automated (but has a nice "Macro" featur) and has a completely different workflow.  Unlike Intuit, the company cares about its customers

TaxAct Professional and ATX has similar data-entry to ProSeries, but is slightly less automated.  Generally costs less than ProSeries.

UltraTax has a lot of feature and capabilities.  But the data-entry is completely different and it is significantly more expensive.

[trojancpa]

Hi Frank,

I'm in a similar situation trying to get a minor upcharge refunded from my 2022 invoice and now 2023 renewal invoice for Lacerte. I cannot get anyone competent within Intuit to do anything. Any suggestions from your experience?

[IRonMaN]

"I cannot get anyone competent within Intuit"

Yeah, that can be a challenge.