I'm trying E-File a return but am being requested to authorize it and pay an authorization fee but had purchased an unlimited Federal package??
This discussion has been locked. No new contributions can be made. You may start a new discussion here
If using TOOLS> License Products doesn't fix it, you'll need to make the dreaded call to support.
Gues I'll have to make the call; thanks
I had the same issue. See if you downloaded the professional version instead of the basic version. I originally downloaded the professional version. I then downloaded the basic, deleted the professional and now am checking to see if this solved the problem. This was the advice I received via customer support.
You hit the nail on the head. I thought I had downloaded the Basic Version and unter Tools, Licenses, it shows basic edition. But it sure did look different from previous years. Went back and downloaded the Basic Version and all is well.
It must have been the Professional Version even though Tools, Licensing, shows Basic. Downloaded Basic (again?) but this time it looked and worked as in precious years. All is well
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.